DATA PROTECTION POLICY
Ikigai-shu cares about your privacy. When you enrol in a WSET course with Ikigai-shu, we require some general personal information to operate, provide, improve, understand, customise, support and market our Services.
REASONABLE ADJUSTMENTS POLICY
The Ikigai-shu Reasonable Adjustments Policy aims to conduct fair assessments to give each candidate an equal platform at no advantage or disadvantage over another. A reasonable adjustment is any action that helps to reduce the effect of a disability or difficulty that places the candidate at a substantial disadvantage in the assessment situation. While the Reasonable Adjustments Policy does not affect the integrity of the WSET assessment, it may involve:
HOW TO APPLY FOR REASONABLE ADJUSTMENTS
The make a Reasonable Adjustments Policy application, the candidate should:
Applicants and their advisors should also be aware that:
SPECIAL CONSIDERATIONS POLICY
The Special Consideration Policy recognises extenuating circumstances such as injury, temporary illness, bereavement or other adverse situations at the time of the examination. Special consideration is an action taken after an examination to allow such candidates at the time of the assessment to demonstrate attainment. Special consideration will not give unfair advantage over candidates for whom special consideration is not being applied or alter the assessment demands of the qualification as detailed in the applicable specification.
A candidate may be eligible for Special Considerations if:
HOW TO APPLY FOR SPECIAL CONSIDERATIONS
If applying for the Special Consideration Policy, please be aware:
MALPRACTICE & MALADMINISTRATION POLICY
Ikigai-shu makes every effort to comply with WSET’s Policies & Procedures. Non-compliance is generally considered to fall into one of two categories:
The boundaries between maladministration and malpractice are obscure with certain incidents falling into either category depending on the wider context. Some maladministration incidents may be considered malpractice when for instance there is failure to implement corrective measures, persistence of the incident, or subsequent attempts at non disclosure or misrepresentation. A malpractice incident may be deemed to be maladministration if there are extenuating circumstances. Whether a situation is maladministration or malpractice will be determined following an investigation.
APP malpractice or maladministration may include:
Candidate malpractice or maladministration may include:
Candidates who are concerned that malpractice or maladministration has taken place should contact our team by emailing firstname.lastname@example.org.
Please note that candidates who do not follow examination instructions communicated by Ikigai-shu Tutors and/or Exam Officers will be subject to sanctions that range from written warnings to disqualification.
CANCELLATION & REFUND POLICY
In the event of course or resit cancellations, please notify Ikigai-shu a minimum of fifteen (15) days before the course/resit start date by email – info@ ikigai-shu.com. The candidate will be entitled to a refund of 80% of the course/resit fees via bank transfer within 14 days under the following circumstances:
Should notice of cancellation be received less than fifteen (15) days before the course/resit start date, the candidate will forfeit their entire course fee.
Non-attendance of the course/resit will also result in forfeiture of the candidate’s course/resit fees.
HOW TO APPLY FOR COURSE TRANSFER
Ikigai-shu is committed to providing the highest standards of service as a representative of WSET and course provider. In the event that a candidate is dissatisfied with the Ikigai-shu course delivery or conducting of examinations, please don’t hesitate to raise your concerns.
Please note that in order for Ikigai-shu to investigate your concerns, complainants must provide:
On receipt of your complaint and supporting details, you will receive acknowledgement from Ikigai-shu team within three (3) working days. We endeavour to investigate your complaint in a thorough and professional manner and a full detailed response will be sent to you within three (3) weeks from initial acknowledgement.
Should the response not satisfy the complainant, they are asked to email an appeal to Viktoryia Toma at email@example.com. A full review will be conducted with a response issued within two (2) weeks from receipt of the appeal.
If the complaint is still not resolved after receipt of response to the appeal, a complaint may be filed with WSET by emailing WSET’s Quality Assurance Team at firstname.lastname@example.org.
All complaints will be treated with the strictest confidence and will not prejudice the faculty or examination result of the complainant.
COMPLAINTS AGAINST THE AWARDING BODY
Complaints against WSET should first be discussed with Ikigai-shu as detailed above. Documented evidence will then be forwarded to WSET who will address the complaint per their own Complaints Policy. WSETs complaints policy is available on request from QA@wsetglobal.com.
CONFLICT OF INTEREST POLICY
The Ikigai-shu Conflict of Interest Policy is designed to offer guidance to conducting business with professionalism, integrity, honesty, moral and ethical standards. A Conflict of Interest is intended to ensure that all associates avoid obligations, relationships or personal interests that could adversely affect their judgment in fulfilling their responsibilities. It lays the principles for conducting our business with undivided objectivity and loyalty in courses and examinations associated with WSET qualifications.
We identify, monitor and manage all Conflicts of Interests to preserve the integrity of the WSET courses and qualifications we offer.
Examples of Conflicts of Interest include, but are not limited to:
Some Conflicts of Interest can be managed by Ikigai-shu and are therefore acceptable. These instances will be handled on an individual basis to ensure that the integrity of our assessments is not compromised. In other cases, WSET has processes and procedures in place to manage actual or perceived conflicts of interest.
It is essential that any Conflict of Interest is declared to Ikigai-shu immediately. Candidates should communicate any concerns and declare any conflicts of interest they recognise to Ikigai-shu team by emailing at email@example.com . In its turn, Ikigai-shu team will promptly declare any recognized conflicts of interest to WSET.